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[ GiftnGadget Home > Return Policy ]

Return Policy

Product Support The products we sell have various levels of manufacturers technical support. We do not offer extensive product technical support ourselves, beyond an Email or two. Technical support is expensive, and is not built into our price structure. We will try to note the level of support available from the manufacturer of each item. Generally we sell products that fall into one of three categories:

Products that need no support. Generally things like monitors, speakers, keyboards, mice, floppy drives and CDRom drives either work on the first try, or they are defective. Technical support is typically not required. Retail products with manufacturers support. Our retail items generally have support from the manufacturer. OEM products have limited support. We clearly identify OEM products as such. Many highly respected manufacturers offer high quality products as OEM versions at considerably reduced prices. These products are meant to be installed by highly qualified system assemblers. The manufacturer may not provide the same level of support for OEM product as they do for the retail version, that is one of the reasons these parts are cheaper. Be realistic. If you are new to working on computers, and don't have any highly qualified friends you could recruit, consider buying the retail version. On the plus side, most OEM products are top notch stuff, come with excellent instructions, and rarely cause trouble. Any issues we know of will be noted on the product page. Returns and Warranty Replacements All of our products come with their full manufacturers warranty. In some cases, that means failed units come back to us for repair or replacement, some products may be shipped directly back to the manufacturer. All products are warranted for at least one year from the date of purchase, some longer, if noted in the individual product page.

We do not accept returns on non defective items. Please be sure of what you are buying before you purchase. Due to the possibility of hidden (and possibly latent) damage to parts due to mishandling, we do not wish to restock parts. We follow strict handling procedures when handling electronic equipment. We strongly suggest the customer do the same. Failures due to mishandling may not show up immediately. Damage may show up as unexplained system resets, or shortened life of the component. Please do not buy a component just to try it out. We also suggest you never buy a motherboard, processor, or ram stick from someone who handles these parts with their bare hands with no static strap on, unless they are in static protective packaging of course.

All defective returns must be pre-arranged, with a Return Materials Authorization number assigned. The insured shipping expense from the customer to us is the customer's responsibility. Any damage occurring during return shipping is also the customers responsibility, so please pack it well and insure it. I cannot return an item damaged in shipping back to it's manufacturer. Assuming the item proves to be defective as described on the RMA, we will cover shipping the replacement back to you. We will not cover your shipping expense to send it to us. We are already splitting the lost shipping in returning the replacement to you. Beyond that, we use the retail store model. A retail store will not pay time and mileage to return something,

We reserve the right to test a product to verify that the failure is as described. The reason for this is that many items are returned when they are not defective at all, due to incorrect installation or compatibility issues. Due to our low profit margin, the expense of returning non-defective items back to the customer is often considerably greater than our margin. We do not wish to raise our prices to cover those losses. If the item proves not to be defective, we will expect the customer to cover return shipping expenses.

At our option, if an item is not sensitive to possible mishandling, and is returned with all materials in as new condition, we may offer to accept a return, for a 15% restocking charge. We will have to bear the expense of verifying that the product is as new.

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