The products we sell do not fail often.  We have found that a large percentage of potential returns are not defective at all.  There are two main causes of these misunderstandings, so please check these issues first:

Wireless Weather Products:  The frequencies used for wireless weather products are also used for many other common devices, from cordless phones to garage door openers.  The remotes for the wireless products transmit a signature that the console must recognize and lock on to.  The console listens for a signature when it is first powered on.  If the remote is not operational or too far away when the console is powered up, the console will not find it's remote.  The remote must be powered up first.  You may need to remove the batteries from the console, put them back in, and not press any buttons for up to three minutes to sync them back up.  Remember, most of these products are rated for up to 100 feet in free air (a few are rated 300 feet) between the remotes and the consoles.  When the signal must travel through walls or floors, or other electrical devices that radiate electrical noise are nearby, the range will be reduced.  Having the console near a computer may especially cause problems, as high speed computer components tend to cause a lot of high frequency interference.  

Atomic Clock Setting:  The clock information signal the government transmits carries best at night.  It can be affected by weather and radio frequency noise from other sources.  When first powered on, atomic clocks must receive a clear signal for four minutes to achieve their initial setting.  After the initial setting, only one minute of clear reception is required to maintain accuracy.  For that reason, you may have to put the batteries in your new clock and place it in a window facing Colorado overnight to achieve the initial setting.  In extreme cases, when weather conditions are unfavorable, you are a long way from Colorado, or you are receiving interference from other electronic devices,  it could take a few nights to achieve the initial setting.  Some buildings with a lot of steel in their construction effectively block radio transmissions, making the use of atomic clocks problematic.   

If your product is still non-functional, please read the manufacturers warranty:

All of our products come with their full manufacturers warranty.  If a product is defective, it is the responsibility of the manufacturer to make it right.  The procedure is chosen by the manufacturer.  In most cases, repair or replacement will be handled by the manufacturer.  In some cases, failed units come back to us for repair or replacement.  In that case, we follow traditional retail procedures for returns.  It is the buyers responsibility to get the product back to us, as it would be if the item was purchased in a store.  We do not cover shipping for getting the product back to us, as many products returned as defective are not defective.  If we covered those expenses, we would have to pass the expense on to all of our customers in the form of increased prices.  Once we determine that a product is defective, we will cover shipping the replacement back to you.

Before shipping back a product, please Email us or call us for return instructions and a return authorization.  Always include a copy of the order. 

If you received the wrong item:

We don't mess up often, but it has happened.  Please Email us or call us for return instructions and a return authorization.  We can issue a call tag to have the unit picked up by UPS, or you can ship it insured Priority Mail from your Post Office to our P.O. Box and we will reimburse you for postage.     

If you have changed your mind and don't want the product:

Non-defective returned or refused products must be returned within 30 days, (or by January 25th if purchased after November 15th) in as-new condition, with all parts and packaging intact.  When we receive them, we will verify that they are as-new, suitable for resale.  Non-defective returns are assessed a 15% restocking charge to compensate for the charge card fees and labor involved in processing the sale and the return.  If the product is resalable, 85% of the product purchase price will be refunded.  The shipping will not be refunded, as we cannot recover it.  Products that are not resalable cannot be returned for a refund.  If you return a product and we determine that it is not resalable, we will be glad to return it to you, as long as you pay the shipping.

Returning (not exchanging) a defective product:

If you would like to return a defective product without getting a replacement, it will be handled as a return as there is no longer a sale to cover the expenses of handling the original order.

Exchanges for a different product:

Exchanges are handled as a return and a new sale.